Accessibility statement for Apply for Personal Independence Payment

This accessibility statement is for the Apply for Personal Independence Payment (PIP) service, available at https://www.apply-for-pip.dwp.gov.uk/

Using this service

This service is run by the Department for Work and Pensions (DWP). We want as many people as possible to be able to use this service. For example, that means you should be able to:

  • change colours, contrast levels and fonts using browser or device settings
  • zoom in up to 400% without the text spilling off the screen
  • navigate all of the service using a keyboard or speech recognition software
  • listen to all of the service using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We have also tried to make the text in the service as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this service is

The service is using common styles, patterns and components from the GOV.UK Design System which are widely regarded as accessible.

Requesting information in a different format

Contact us if you need information on this website in a different format like large print, easy read, audio recording or braille.

We provide a text relay service for people who are deaf, hearing impaired or have a speech impediment.

Find out how to contact us.

Reporting accessibility problems with this service

We are always looking to improve the accessibility of this service. If you find any problems that are not listed on this page or think we're not meeting accessibility requirements, contact us by email: quarryhouse.applyforpip-accessibility@dwp.gov.uk

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations'). If you are not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this service's accessibility

The Department for Work and Pensions is committed to making this service accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This service is fully compliant with the Web Content Accessibility Guidelines (WCAG) version 2.2 AA standard.

How we tested this service

The service was last tested in March 2024 and was checked for compliance with WCAG 2.2 AA. The tests were carried out by the Department for Work and Pensions.

The service was tested using both automated and manual testing.

What we are doing to improve accessibility

We conduct manual and automated accessibility testing for all major releases against the WCAG 2.2 criteria.

We will continue to iterate the design of the service to fix issues we are aware of.

Preparation of this accessibility statement

This statement was prepared on 6 October 2020. It was last reviewed on 25 November 2024.